We are committed to providing the highest level of service to all of our customers

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TERMS OF SERVICE

Acceptance of Terms

  • Web Arena offers you a wide variety of products and services on the following terms. By utilising the service in any way you are agreeing to comply with these terms, which we may update without notice and encourage you to examine here at any time. These terms incorporate and supersede any other terms associated with the files and applications which are available on Web Arena.
  • We reserve the right to modify and amend these terms at any time without notice. It is your responsibility to remain informed of current policies. If you have any questions or concerns regarding our terms of service, please contact us via the given options available before purchase and we'll be happy to help.
  • Your liability for Content & Conduct

  • You are responsible for any content that you make public or transmit on or through our service. You will also obey all applicable laws and regulations regarding online conduct and content. You will not copy, distribute or commercially exploit any part of the service.
  • You agree you will not use our service to distribute, link to or request content that:

    1. Is unlawful, harmful to minors, vulgar, harassing, abusive, defamatory, threatening, gratuitously violent, obscene, invasive of other's privacy or racially, ethnically or otherwise offensive.
    2. Includes personally identifiable information about children.
    3. Infringes someone else's intellectual property or other rights.
    4. Advocates or solicits violence or other criminal conduct.
    5. Violates any contract, regulation, copyright or law.
    6. Constitutes illegal gambling.
    7. Specifically advertises pornography or any product or service that is illegal.
    8. Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage or limit the functioning of any software, hardware, or telecommunications equipment.
    9. Executes mass mailing, SPAM or unsolicited email.

  • You agree you will not install any of the following on your account if your account is hosted in a shared hosting enviroment such as web hosting, reseller hosting and premium hosting:

    1. Any Proxy Servers/Proxy Scripts and/or any alternatives.
    2. Any chat or web cam scripts.
    3. Any Cast Control or SHOUTcast scripts.
    4. Shell, SSH, Telnet Scripts and/or any alternatives.

  • These scripts can cause serious performance and security risks in our shared enviroment. Any account with these scripts on will be subject to immediate suspension. Repeated offences are liable to account termination without refund.
  • Certain scripts above are accepted on our SSD VPS and dedicated server packages, if you're unsure about what you can host on your account please contact us prior to purchase.
  • Anti Spam & Bulk Email

  • You understand that unsolicited mass emailing (also refereed to as spam, unsolicited bulk email, and unsolicited commercial email) or the use of automated scripts to post comments or links to multiple, non-client owned blogs, forums, guestbooks, Internet messengers, phones or other internet connected media is strictly forbidden. The client agrees to pay for any fees or damage in result of the spam within their account. We reserve the right to suspend or cancel any or all accounts without notice, due to the violation of this policy. If you use our service for unsolicited mass mailing (also refereed to as spam) you will be violating of our terms of service and no refund will be issued. All IP's on the Web Arena network are strictly monitored.
  • The service you are receiving may include the ability to send and receive electronic mail. Use of your electronic mail account to send unsolicited commercial messages is prohibited. Mass electronic messages or "mail-bombing" (sending mass unsolicited mail or deliberately sending very large attachments to one recipient) are prohibited. Forging electronic mail headers (addresses) is also strictly prohibited regardless of commercial content. Use of electronic mail to harass or intimidate other users is prohibited. Spamming, sending unsolicited commercial email messages or unsolicited bulk messaging to advertise, offer, sell or buy any goods or services for any business or individual is strictly prohibited (this also includes opt-out email's). In response to a complaint, Web Arena has the discretion to determine from all of the evidence it receives whether the intended recipients were from an "opt-in" email list. Shared server accounts are also prohibited from sending solicited (e.g. opt-in) email via mailing lists (or combinations of mailing lists or other programmatic methods) that include more that 250 total accounts, unless special arrangements have been made in writing with Web Arena which specify the terms and conditions of such mailings. If arrangements have been made for a larger out-in mailing lists, and, in the sole opinion of Web Arena these mailing lists cause server performance problems of any kind, then Web Arena may, at its sole discretion, remove or demand the removal of the mailing list at any time.
  • Account Auditing

  • Web Arena may regularly audit server accounts for abuse, if any of the abuse policies in these terms of service are violated, you may be required as determined by us, to pay a fine to Web Arena for unintended or deliberate violations as compensation for damages. In addition, Web Arena may take legal action in response to any acts of abuse which may result in additional financial penalties. Web Arena reserves the right to transfer any content that is perceived (at the sole discretion of Web Arena) to be in violation of these terms of service to the appropriate authorities for prosecution, enforcement and/or legal action.
  • Refund Policy

  • Certain web hosting service(s) we offer are eligible for refunds, but only at Web Arena discretion. Refunds are usually issued by account client credit to order another service with Web Arena. PayPal refunds will be authorised depending on the reason for the cancellation, refunds within 30 days of purchase will be refunded by the original payment method. All fees to do with setup, handling, transaction or modification fees are taken out of the refundable amount. Bitcoin payments are refunded using GBP as the base currency for the price of the product, converted into Bitcoin at the current rate at the time that the refund is processed. All other services which Web Arena provide are not refundable.
  • We will honour our 30 day money back guarantee period depending on why the customer is cancelling. Violations of our terms of service leading to account suspension or termination will result in account closure with no issued refund.
  • Dedicated servers and domains are excluded from our 30 day money back guarentee, and we offer a 14 day money back guarentee on these services.
  • Refusal of Service

  • We reserve the right to refuse or cancel any service at our sole discretion. All clients are expected to pay their invoices promptly. Accounts that are past invoice due for 3 days will be subject to a temporary deactivation (suspension) of their service. Accounts past the due in excess of 5 days will be cancelled (terminated). See below 'Payment & Renewal' section for more information on product renewals. Any accounts that violate of our terms of service will not be eligible for a refund, even if your service is within the money back guarantee period.
  • Resource Abuse

  • Any attempts to undermine or cause harm to a server is strictly prohibited and may result in account suspension or termination without a refund.
  • For our shared hosting packages - if an activity causes excessive server load, and this load is deemed by technical support staff to be at risk of crashing or handing the server, the account may be temporarily suspended or have the specific scripts disabled/removed in order to prevent and/or stop the excessive load. This action may be taken without notice to the customer, although we will make best effort to contact the customer first. Web Arena will work with you to offer you the best options available.
  • For our VPS hosting packages - resources purchased on any VPS package are available for use; and currently Web Arena do not set any limits on CPU or memory utilisation. Web Arena works hard to ensure that all VPS packages have access to their fair share of network bandwidth at all times as a minimum. If however a VPS is consistently consuming excessive network resource beyond their fair share, we may take measures to limit network speeds so that other clients are not negatively impacted until we find a permenant solution which may involve a chargeable upgrade. Web Arena will never suspend or terminate a VPS package for excessive resource utilisation unless the client is believed to have circumvented any limits we have applied in direct response to excessive resources being observed.
  • Service Level Agreement

  • The client should note that the service level agreement (SLA) can change at any time and service credit refunds is at Web Arena discretion. You can see our SLA agreement here.
  • Account Auditing

  • Web Arena may regularly audit server accounts for abuse, if any of the abuse policies in these terms of service are violated, you may be required as determined by us, to pay a fine to Web Arena for unintended or deliberate violations as compensation for damages. In addition, Web Arena may take legal action in response to any acts of abuse which may result in additional financial penalties. Web Arena reserves the right to transfer any content that is perceived (at the sole discretion of Web Arena) to be in violation of these terms of service to the appropriate authorities for prosecution, enforcement and/or legal action.